Frequently Asked Questions
At Fentermans, we aim to make your shopping experience seamless and enjoyable. Below, you’ll find answers to some commonly asked questions.
1. What Payment Methods Are Accepted?
We offer secure and convenient payment options:
- Credit & Debit Cards: Visa, Mastercard, American Express, Diners Club, Discover, JCB, ELO
- Digital Wallets & Express Checkout: Apple Pay, Google Pay, Shop Pay, PayPal
2. What Is Fentermans’ Return Policy?
We offer a 30-day return policy. To be eligible:
- Items must be in their original, unused condition.
- Items should include all original packaging.
To start a return, contact us at info@fentermans.com.
3. How Long Will It Take to Receive My Order?
- Handling Time: 1 – 3 business days (Monday – Friday)
- Transit Time: 8 – 11 business days (Monday – Friday)
- Estimated Delivery Time: 9 – 14 business days (Monday – Friday)
- Order Cut-Off Time: 4:00 pm (EST) (Monday – Friday)
4. Can I Exchange an Item?
Want to exchange an item? The fastest way is to:
- Return your original item (following the return process).
- Place a new order for the correct item.
This ensures you get your replacement faster! Contact us at info@fentermans.com to begin an exchange.
5. How Can I Track My Order?
Visit our Track Your Order page—your tracking link will activate once your parcel ships.
6. What Should I Do if My Package Is Lost or Delayed?
Email us at info@fentermans.com and we’ll investigate with the carrier right away.
7. How Do I Contact Customer Support?
Email: info@fentermans.com
Business hours: Monday – Saturday, 9:00 am – 6:00 pm (EST)
8. How Much Is Shipping?
- Standard US Shipping: $5.99 USD
- FREE US SHIPPING: Orders of $99.00 USD (or equivalent) and above qualify for free standard shipping—applied automatically at checkout.
9. Where Is Fentermans Located?
838 Brook Street, Rocky Hill, CT 06067, United States
10. How Can I Provide Feedback or Suggestions?
We love hearing from you! Email info@fentermans.com with your ideas—your insights help us improve.
11. Contact Us
Email: info@fentermans.com
Phone: +1 (914) 229-0331
Office: 838 Brook Street, Rocky Hill, CT 06067, United States
Business hours: Monday – Saturday, 9:00 am – 6:00 pm (EST)
Thank you for choosing Fentermans! We appreciate your trust and support.